COVID-19: We ask for your understanding as you may experience delay in delivery

FAQs


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Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.

Please provide your tracking number (not order number):

๐Ÿ‡บ๐Ÿ‡ธ UNITED STATES

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๐ŸŒ WORLDWIDE

CAN I RECEIVE ORDER CONFIRMATION?

Once youโ€™ve completed your purchase, weโ€™ll send you a confirmation email with the purchase information.

HOW CAN I TRACK MY ORDER?

As soon as we start packing and processing your order, you will recieve a confirmation email including an order number, shipping details and a link to track your parcel online.
Get 24/7 support by sending an email to: support@febers .com.
Please note that it may take 2-5 days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.

HOW LONG IS THE SHIPMENT?

Pre-shipment process
All items in the store may take 2 to 5 business days to process.ย  Please add processing time to your shipping estimate below.

Check the table below for approximate time of delivery. Noted that delayed delivery can occur due to holidays, customs, weather conditions, social events, temporary technical issues or unexpected pandemic.

Location

Estimated Shipping Time

United States

10-30 business days

Europe

15-40 business days

Australia, New Zealand

15-45 business days

Mexico, Central America, South America

20-60 business days

Middle East (UAE, Saudi Arabia)

20-40 business days

Please be noted that
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information
Remember, you canโ€™t cancel or modify your order if it has progressed to an advanced preparation status.

Sometimes shipping time varies due to circumstances outside of our control, such as:

  • IR Disputes/Strikes
  • Weather conditions
  • Time of Year (e.g. Holiday Season)
  • Large or Bulky Items
  • Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

CAN I REFUSE THE ITEM ON DELIVERY?

If the order arrives in your country and...

The customer refuses to accept the package
Number of attempts are made in the country of destination to deliver the package.

Febers reserves the right to abandon the package(s) and will not be responsible for any refund.

WILL I BE CHARGED FOR ANY EXTRA TAX TO RECEIVE THE ORDER?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

CAN I GET REFUND ON MY ORDER?

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!

***At the moment, all Febers's products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

USA (Mainland)

40 days

USA (Other)

45 days

Canada

40 days

Australia

40 days

New Zealand

40 days

UK

45 days

Rest of World

60 days

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HOW CAN I CANCEL MY ORDER?

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. Any cancellation is only accepted within 6 hours from your purchasing time.
Remember, you canโ€™t cancel or modify your order if it has progressed to an advanced preparation status.

CAN I CHANGE MY ORDER INFORMATION?

If you realize you have made an error, simply email us at Support@Febers.com within 9 hours after the purchasing date.
In case the shipping address is incorrect but the item has been already on the shipment, please follow the step below:

  1. Follow your order via the tracking link closely
  2. Once your tracking number is active or the item arrives at the Post Office (P.O), kindly contact and provide P.O with your tracking number and request address changes.

If your order is already processed or has already shipped, and the address is incorrect, we cannot change the address. For other requests, please contact the Support team

CAN I CHANGE THE BILLING ADDRESS?

We are unable to edit the billing address once your order is placed. Not to worry, as long as the shipping address is correct, you are able to receive the package.
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